Hearing Instrument Warranty
Hearing Instrument Warranty Summary:
Included in the purchase price of a hearing aid is a repair warranty (length determined at time of purchase). This covers the hearing instrument and the SIE tubing (if applicable.) Any malfunctions of the parts of the hearing aid, not related to the misuse of the product, are covered. It does not cover the loss of an instrument or aids that are damaged beyond repair (an aid that would require all new internal components to repair).
Hearing Instrument Warranty Statement:
America Hears Hearing Aids warranties cover defects in workmanship and materials as well as repairs due to fit and/or function that occur during the normal use of the instruments.
The warranty does not apply to hearing aids that have been damaged or abused, intentionally or unintentionally and it does not cover the loss of an instrument. Excessive damage includes, but is not limited to: Hearing instruments that have been physically damaged, crushed (stepped on or run over), hearing instruments that a pet has chewed, hearing instruments that have been over exposed to moisture (worn in shower, pool, laundered, long exposure to high humidity areas), a hearing instrument that has been overexposed to heat (stored in glove compartment of car, dried in a microwave or oven), and hearing instruments damaged in shipping.
Tampering with and/or altering the hearing aid will void the warranty. America Hears Hearing Aids shall, at is sole discretion, determine if a hearing instrument is damaged beyond repair and therefore not covered under the standard repair warranty. This warranty does not cover the replacement of earmolds, acoustic tubes or ear tips. Earmolds (if applicable) are under warranty for modification and/or remake (new style, new model, new mold) for 90 days for fit and/or comfort.
Loss and Damage Coverage Statement:
America Hears Hearing Aids does not warranty hearing instruments that are lost or damaged beyond repair unless a Loss and Damage policy was included at the time of instrument sale.
When purchased, this policy covers a full replacement of the one covered hearing aid and one tube (if applicable) that has been lost or damaged beyond repair. The earmold is included ONLY on the Freedom Gold, Platinum, and BTE (if mold was provided prior to loss/damage). Earmolds for all other models are not covered under this policy. Limited to one replacement per covered ear during the term of the policy. Warranty date from original sale does not change for the replacement aid.
There is a $200 claim fee for the policy deductible at the time of the claim per hearing aid(s). Replacement aids are provided by the manufacture and cannot be delivered immediately from HLT inventory. There is up to a 14 business day waiting period for processing and shipping.
If the original hearing instruments are found they are the property of America Hears Hearing Aids and must be returned. If the original hearing aids are brought into a America Hears Hearing Aids location after replacement hearing aids have been found, they are returned to the manufacturer.
Additional Warranties may be purchased to extend your coverage past the initial 1 Year included with hearing aid.
1 Year Warranty Included with Purchase
2 Year Warranty $99.95
3 Year Warranty $149.95
4 Year Warranty $199.95
Out of Warranty Repair $250.00 per repair instance
Loss and Damage Coverage
2 Years of Loss and Damage Coverage $199.95 with a deductible of $200