Although we are sure you will be pleased with your America Hears purchase, non-hearing aid items (accessories, programming box, etc.) purchased at AmericaHears.com may be returned within 30 days of receiving them for a full refund. Hearing Aids and Hearing Enhancers can be returned within 90 days of receipt for a full refund.

If you need to send your product back to us, please use the original manufacturer’s packaging and ensure it is in new condition. America Hears products that have been used, modified, or damaged, will not be eligible for return, except those covered under our 90-Day Pledge.

Prior to returning an item, please contact one of our Customer Service Team Members at 1-800-492-4515. They will provide you with a Returned Merchandise Authorization (RMA) number. Just add the RMA to the original invoice and include it with the packaged product.

When we receive and inspect the return, a refund or credit will be issued right away.

Please call us if you have any questions on this or anything else at 1-800-492-4515. Our Customer Service Team would love to hear from you.

Warranty Information:

Hearing Instrument Warranty Summary:

Included in the purchase price of a hearing aid is a 3 year repair warranty. This covers the hearing instrument and the SIE receiver (if applicable and limited to 1 replacement receiver during each year).

NOTE: Custom SIE receivers are limited to a 1 year repair warranty and are excluded from any extensions.

Warranties can be purchased up to 90 days from the original purchase date or within 90 days of warranty expiration for a maximum of 4 years coverage. Covers malfunctions of any part of the hearing aid, not related to misuse of the product. Does not cover the loss of an instrument or aids that are damaged beyond repair (an aid that would require all new internal components to repair.)

Hearing Instrument Warranty Statement:

Hearing Lab Technology, LLC warranties all hearing aids for a period of 3 year from the date of purchase unless otherwise specified. This 3-year warranty covers defects in workmanship and materials as well as repairs due to fit and/or function that occur during the normal use of the instruments. The 3-year warranty does not apply to hearing aids that have been damaged or abused, intentionally or unintentionally and it does not cover the loss of an instrument.

Excessive damage includes, but is not limited to: Hearing instruments that have been physically damaged, crushed (stepped on or run over), hearing instruments that a pet has chewed, hearing instruments that have been over exposed to moisture (worn in the shower, pool, laundered, long exposure to high humidity areas), a hearing instrument that has been overexposed to heat (stored in glove compartment of car, dried in a microwave or oven), and hearing instruments damaged in shipping. Tampering with and/or altering the hearing aid will void the warranty.

Hearing Lab Technology, LLC shall, at its sole discretion, determine if a hearing instrument is damaged beyond repair and therefore not covered under the standard repair warranty. This warranty does not cover the replacement of earmolds, acoustic tubes or ear tips. Earmolds (if applicable) are under warranty for modification and/or remake (new style, new model, or new mold) for 90 days for fit and/or comfort.

Loss and Damage Coverage:

Hearing Lab Technology, LLC has included 3 year Loss and Damage Policy with your purchase. This policy covers a full replacement of each covered hearing aid and one receiver (if applicable) that has been lost or damaged beyond repair. The earmold is included if mold was provided prior to loss/damage. Earmolds for all other models are not covered under this policy. Limited to one replacement per covered ear during the 3 year term. Only available for the first 3 years. Warranty date from original sale does not change for the replacement aid. There is a $200.00 claim fee deductible at time of claim per hearing aid(s). Replacement hearing aids are provided by the manufacturer and cannot be delivered immediately from America Hears inventory. There is up to a 14 business day waiting period for processing and shipping. If the original hearing instruments are found they are the property of HLT, LLC and must be returned. If the original hearing aids are shipped to America Hears after replacement hearing aids have been found, they are returned to the manufacturer.